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SyncPad Status Updates

Here you'll find what you need to know on the current status of SyncPad as well as relevant comments.

We'll also post Release Notes here so you can see what has changed within each update we release.

Slowly, slowly...

A big thank you to everyone that has made the transition to v2. We hope you are enjoying it!
It appears the numbers are growing every day, which is great, but that does come with the added drawback of uncovering new bugs.

There's a lot of testing done prior to release, but it's not until the app is out there & being used in anger that some of the technical stones get turned & uncovers something a little scary.

The only thing we can do in these cases, is to squash these bugs as soon as we can, & I'm pleased to say, we seem to have stepped on quite a lot of them. I wouldn't for one minute dare say the app is bug free, but i'm confident it is pretty darn close!

Having said that, if you should uncover a bug yourself, please report it to us as soon as you can by giving as much information as you can & we'll stomp on that sucker as quick as we can!

Goodbye Old Friend

It's official, SyncPad version 1 has been put out to pasture.
It lived a pretty long life in the App world & deserves to live out the rest of its twilight days taking it easy, just having the odd few users still feeding it the odd sugar lump or two (by this I mean, the users who are still using it & have yet to install v2. Leave the poor thing alone...it's retired now!).

I know you loved v1 just as much as we did, but like us all, we grow old. We get that little bit more crotchety. It takes a bit more time to get up when we fall over every now & again. And sometimes we can't even be bothered to make the effort to run at all.

It's time to move on to something new & improved. The future is v2. And to quote some old French bloke...vive la différence!

SyncPad Version 1 now retired

Goodbye old friend, it's been a trip. So sad to see you go.
Onwards and upwards! Here's to a new chapter.

Latest Releases

2.12.3 Improved navigation.

Performance enhancements.

App load time improved.

Alphabetized list of chart items.

Various bug fixes.

2.12.2 Reduced file attachment sizes.

Faster uploads.

Improved stability, particularly on older devices running iOS 9 and 10.

Improved loading time between screens.

Fixed crash after changing password bug.

2.12.1 Reintroduced Admin privileges to view charts on all devices.

Newly designed upload experience.

Fixed issue with transposing data to other forms in the chart.

Updated signature capture behavior. See here for details.

Introduced more detailed error messages for unsuccessful logins.

Various stability fixes.

2.12  - Fixed issues related to illegal characters in login.

Newly designed upload experience.

Fixed issue with crashing when app doesn't have camera permission.

Fixed stability issues with IOS 9.

2.1  - Added support for IOS version 9.1+

Alerts the user if there is a new version of the app available when they login.

2.0.8 - Resolved a printing issue with dark boxes appearing in some pdfs.

2.0.4 - Issue fixed with SSN not transferring correctly.

Issue fixed with app crashing when camera permission not allowed.

2.0.3 - Update to resolve duplicate chart issue when network connectivity is unstable.

2.0.1 - General Performance enhancements.

Why Should I Bother Updating?

Well, if you don't, you won't get to use any of the new features, & that would be a shame. You won't get Partial Uploads, you won't get Photo to PDF conversion, you won't get the ability to upload a single form without the need for an Assessment, you won't get auto-sync for your database, you won't get to see your Activity Log, etc., etc., etc.

Nor will you get any of the cool new features that will be coming soon.

Shame!

Understanding New Software Releases

It's not just us that releases updates to fix bugs, look at how many update notifications you get on your smart phone these days. These are either for new features or reported bug fixes. Like any new or developing software, there's always a flurry of updates soon after the initial release. This is not because the developers haven't done a good job, it's because the software is now in the open world & is being more heavily used than it was in the testing stage.

It's just the way it is. People are individuals & they use software in individual ways. Not even the likes of Apple or Microsoft get it right the first time. Just remember, these updates are a good thing. Embrace them. Change is good!

Getting to Know SyncPad v2

With change comes...

Great responsibility? No that's not it. New opportunities? Might be. Another learning curve. That's the one. I might have made that up but you get my point. Some people think that they have to learn a whole new routine & remember a whole new way of doing things they were quite happy doing previously. Well hopefully you'll soon find that SyncPad works the same way it used to, it just looks different. Sure there are a few extra buttons, or buttons that used to be there have been replaced, the color is a trendy dark now, there's some new features, but you'll soon get used to it. It's like seeing your Grandma you haven't seen in decades, it can scare you a little bit, but you soon come to find she's still just as sweet as she used to be (maybe with a few more chin hairs).

Here's a handy guide to assist you in your transition.

Why Fix Something That Isn't Broken? - We Do It All For You!

Depends on what you call 'broken'. SyncPad has been around since 2013 & in that time hasn't had any major face-lifts or any life breathed into it. Sure, it's done what it's supposed to have done, but with technology moving so fast these days, you cannot afford to stand still for too long, otherwise you'll get overtaken & left behind. So for that reason alone, we've redesigned & redeveloped the app to not only look more modern, but have the engine that runs underneath souped up.

It’s a pretty tall order to update software, & it's something we didn't take lightly, but we have actually built an entire new app with entire new technology. Code that worked 5 years ago is antiquated today & needs to be replaced.

Some people hate change. It's human nature. We get that. As soon as you get used to procedures, some upstart decides to change everything & you have to start learning all over again. We honestly didn't do this to upset anyone & we hope you all find the minor pain of transitioning to v2 well worth the effort.